Support and account security

Use the Help Center for private account and service requests, and keep sensitive credentials out of ordinary messages.

Open a useful ticket

1. Choose the affected service or domain.
2. Describe what you expected and what happened.
3. Include the exact message and approximate time.
4. List the steps that reproduce the problem.
5. Attach a screenshot only when it adds information beyond the written details.

Protect your account

• Use a unique password and keep your email address current.
• Complete email or phone authorization only on HudsonHost pages you opened yourself.
• Never share passwords, one-time codes, private keys, or API tokens in a ticket.
• Review unexpected orders or account changes promptly.